Question 1

1.1 Business Hours

Accepted Answer

Our business generally operates 15 minutes before classes start and 15 minutes after classes end:
Saturday - Sunday: CLOSED
Holiday hours may vary; members will be notified in advance.

Question 2

1.2 Class Scheduling

Accepted Answer

Members must book classes in advance through our online system via our website or mobile app. Classes open for booking 21 days in advance.

Question 3

1.3 Two Client Minimum Policy

Accepted Answer

We need at least two clients to rent space and host a class. This will be determined based on the following:
If any 5:00am, 5:30am, or 6:00am class has ONLY ONE OR ZERO participants booked 9 (nine) hours before the class starts, then this class will be canceled, and the client will be rescheduled.
If any later class has ONLY ONE participant booked 1 (one) hour before the class starts, then this class will be canceled, and the client will be rescheduled.
If any 9:00am, 9:15am, or 9:30am class has ZERO participants booked 2 (two) hours before the class starts, then this class will be canceled.
If any evening class has ZERO participants booked 3 (three) hours before the class starts, then this class will be canceled.

Question 4

1.4 Reschedule Policy

Accepted Answer

All fitness classes must be rescheduled one hour prior to the start of the class that is being cancelled.
Clients can request to reschedule the same class for the same day at a different time slot (move a 5am HIIT class to 6am HIIT instead, or visa versa) by texting or emailing us. Approval is dependent on whether the change will result in a last minute cancelled class due the enforcement of our Two Client Minimum Policy.

Question 5

1.5 Cancellation Policy

Accepted Answer

All fitness classes must be canceled 9 hours prior to the class starting in order to receive a credit or refund. All private sessions must be canceled 24 hours prior to the session starting in order to receive a credit or refund.

Question 6

1.6 Late Arrival & No-Show Policy

Accepted Answer

Members should strive to arrive at least 5 minutes before class starts. Late arrivals beyond 10 minutes after class starts may not be allowed entry. In the interest of safety, all clients must be able to warm up properly before jumping into the class.
There is no penalty fee for no-shows and late cancellations (within 12 hours of class start). However, no-shows and late cancellations may not be refunded, especially if the cancellation will require us to enforce our Two Client Minimum Policy.

Question 7

1.7 Waitlist Policy

Accepted Answer

If a class is full, members may join the waitlist. If a spot opens, members will be notified automatically and must confirm within 10 minutes before the spot is offered to the next client on the waitlist.

Question 8

1.8 Memberships & Packages

Accepted Answer

Memberships and class packages have specific expiration dates, which are communicated upon purchase.
Memberships may not be transferred or shared unless explicitly stated in the membership agreement.

Question 9

1.9 Refund & Cancellation Policy

Accepted Answer

All sales are final. Refunds are not provided unless due to medical reasons with valid documentation.
Customers can cancel their subscription anytime on their My Subscriptions page.

Question 10

1.10 Studio Etiquette

Accepted Answer

Respect fellow members and instructors.
Refrain from disruptive behavior, including excessive talking during classes.
Clean up after yourself and wipe down equipment after use.

Question 11

2.1 Membership Auto-Renewal

Accepted Answer

All memberships auto-renew unless canceled at least 2 days before the renewal date.

Question 12

2.2 Freezes & Holds

Accepted Answer

Members may request a hold on their membership for medical or travel reasons, with a minimum duration of 7 days and a maximum of 1 month per year.

Question 13

2.3 Late Payment & Declined Cards

Accepted Answer

Memberships will be suspended until payment is received.

Question 14

2.4 Corporate & Group Discounts

Accepted Answer

Special rates may be available for groups or corporate partnerships. Contact info@fitnfierceofwestorange.com for details.

Question 15

3.1 Class Participation Requirements

Accepted Answer

Certain classes may have skill prerequisites. Members should consult instructors before enrolling.

Question 16

3.2 Private Training & Coaching

Accepted Answer

Private sessions require booking at least 24 hours in advance. Cancellations within 24 hours will incur a 50% fee.

Question 17

3.3 Minimum Age Requirement

Accepted Answer

Members must be at least 16 years old to participate in classes unless accompanied by an adult or preapproved by management.

Question 18

3.4 Liability Waiver

Accepted Answer

All participants must sign a liability waiver before attending their first class.

Question 19

3.5 Instructor Substitutions

Accepted Answer

Instructors are subject to change without prior notice.

Question 20

4.1 Illness Guidelines

Accepted Answer

Members experiencing symptoms of illness should refrain from attending classes until symptom-free for at least 2 hours.

Question 21

4.2 Injury & First Aid

Accepted Answer

In case of injury, notify an instructor or staff member immediately.

Question 22

4.3 Emergency Exits & Protocols

Accepted Answer

Emergency exits are clearly marked. Follow instructor guidance in case of an emergency.

Question 23

4.4 Proper Attire & Footwear

Accepted Answer

Athletic attire and proper footwear are required for all classes with the exception of Barre(ish), Fit ‘N Flexible, and Pilates Mat.

Question 24

4.5 Personal Belongings

Accepted Answer

The studio is not responsible for lost or stolen items.

Question 25

5.1 Equipment Use & Cleaning

Accepted Answer

Wipe down all equipment after use with provided disinfectants.

Question 26

5.2 Lost & Found

Accepted Answer

Items left behind will be stored for 14 days before being donated or discarded.

Question 27

5.3 Food & Drink Policy

Accepted Answer

Only water in a sealed container is allowed in workout areas.

Question 28

6.1 Respect & Inclusion

Accepted Answer

The studio is a safe and inclusive space for all. Discrimination or harassment will not be tolerated.

Question 29

6.2 Harassment & Discrimination Policy

Accepted Answer

Any form of harassment or discrimination may result in membership suspension or termination.

Question 30

6.3 Cell Phone & Recording Policy

Accepted Answer

Please keep phone use to a minimum and step away from class to take phone calls.

Question 31

6.4 Social Media & Photography

Accepted Answer

The studio may take photos/videos for marketing purposes. Members who wish to opt out should notify staff in advance.

Question 32

7.1 Instructor Expectations

Accepted Answer

Instructors must maintain a professional demeanor and uphold studio values.

Question 33

7.2 Staff Training & Certification

Accepted Answer

All instructors must have valid certifications relevant to the classes they teach.

Question 34

7.3 Client Confidentiality

Accepted Answer

Member information is confidential and must not be shared outside of the studio.

Question 35

7.4 Conflict Resolution

Accepted Answer

Disputes should be reported to management immediately for resolution.

OUR SCHEDULE

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Early Mornings

Evenings

Mid-Mornings

Gotha Site: 2220 Hempel Ave Gotha FL 34734

Class Schedule

Class Schedule

Windermere Rec Center: 11465 Park Ave Windermere FL 34786

Class Schedule

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POLICIES

1.1 Business Hours

1.2 Class Scheduling

1.3 Two Client Minimum Policy

1.4 Reschedule Policy

1.5 Cancellation Policy

1.6 Late Arrival & No-Show Policy

1.7 Waitlist Policy

1.8 Memberships & Packages

1.9 Refund & Cancellation Policy

1.10 Studio Etiquette

2.1 Membership Auto-Renewal

2.2 Freezes & Holds

2.3 Late Payment & Declined Cards

2.4 Corporate & Group Discounts

3.1 Class Participation Requirements

3.2 Private Training & Coaching

3.3 Minimum Age Requirement

3.4 Liability Waiver

3.5 Instructor Substitutions

4.1 Illness Guidelines

4.2 Injury & First Aid

4.3 Emergency Exits & Protocols

4.4 Proper Attire & Footwear

4.5 Personal Belongings

5.1 Equipment Use & Cleaning

5.2 Lost & Found

5.3 Food & Drink Policy

6.1 Respect & Inclusion

6.2 Harassment & Discrimination Policy

6.3 Cell Phone & Recording Policy

6.4 Social Media & Photography

7.1 Instructor Expectations

7.2 Staff Training & Certification

7.3 Client Confidentiality

7.4 Conflict Resolution